Post-Repair Participant Survey

Thank you for participating in our repair program. Your feedback helps us improve our services

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1: Overall Experience

Optional comments.

What could we do better?

2: Interaction with the Contractor

How would you rate your contractor’s professionalism?

Excellent

Good

Fair

Poor

How clearly did the contractor communicate timelines, next steps, and progress updates?

Very clearly

Clearly

Somewhat clearly

Not clearly

Did the contractor treat you and your household with respect?

Always

Most of the time

Sometimes

Rarely

Is there anything you would like to share about your experience with the contractor?

3: Interaction with the Repair Manager / Program Staff

How responsive was your repair manager or program staff?

Very responsive

Responsive

Somewhat responsive

Not responsive

How clearly did the repair manager explain program processes and expectations?

Very clearly

Clearly

Somewhat clearly

Not clearly

Did you feel supported by the program team throughout the process?

Always

Most of the time

Sometimes

Rarely

Please share any positive experiences or concerns about your interactions with the repair manager or program staff:

4: Challenges & Frustrations

Did you experience delays during your repair project?

No delays

Minor delays

Moderate delays

Significant delays

If delays or frustrations occurred, what contributed to them? (Select all that apply)

If other, please describe

Please describe any frustrations you experienced during the project and how they affected you:

Your response:

5: Outcomes & Final Thoughts

Do you feel the repairs improved your quality of life or safety at home?

Yes, significantly

Yes, somewhat

Not really

Not at all

Would you recommend this program to others?

Yes

Maybe

No

Any additional comments or suggestions?

Thank you for taking the time to share your experience with us!